Returns & Exchanges
At VICIS, we are committed to athlete safety and satisfaction; if your gear doesn't meet your performance standards, you can return or exchange eligible items within 30 days of delivery. All returned products must be in original, unused condition with all safety labels and packaging intact.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Gear
Securely pack your equipment in its original box, ensuring all padding, hardware, and manuals are included to avoid restocking fees.
Label and Ship
Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the integrity of the equipment, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing